Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to raise queries with suppliers
literacy skills to:
interpret and complete order documentation
complete checking processes
numeracy skills to:
interpret orders and invoices
calculate payments
complete order documentation
self-management skills to:
meet deadlines
seek expert assistance as required
complete work tasks in a logical sequence
teamwork skills to work collaboratively with others
technology skills to use:
business technology
industry-current ordering systems.
Required knowledge
organisational procedures, including systems for determining availability of resources
range of available print and electronic information resources
typical ordering processes and systems used by information services providers.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Bibliographic details may include: | author edition International Standard Book Number (ISBN) International Standard Serial Number (ISSN) publication details title. |
Information resources may include: | assistive technology devices audiovisual formats, such as: CDs DVDs datasets digital images and files e-books e-journals electronic databases kits material in English material in a language other than English monographs or serial publications pictures posters print, such as: books newspapers journals serials. |
Suppliers may be: | database providers international interstate library suppliers local bookstores or other retail outlets publishers specialist and online bookstores. |
Supplier performance may relate to: | average supply time compatibility of vendor systems and databases cost customised services dedicated customer service representatives discounts negotiated on behalf of library networks or consortia electronic invoicing or serials checking, for example, electronic data interchange (EDI) quality of service range of available formats and materials value added services, such as outsourcing of end processing or cataloguing. |
Problemsmay relate to: | additional costs for supply of urgent orders availability, such as: out of print out of stock cost and availability of equipment, hardware or software required to access materials or formats damaged goods or missing parts incorrect or partial supply insufficient funds duplicate copies requested inability to verify bibliographic details items already held or already on order methods for despatching orders, such as: EDI ordering email fax phone sensitive or inappropriate material. |
Checking processes may relate to: | binding correct format correct items correct pagination damaged goods or missing parts illegible or blurred print incorrect or partial supply matching ISBN, author, title and edition missing sections supply of wrong items. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist